Refund & Return Policy

At Boyvibestore, we want you to be fully satisfied with your purchase. Our Return & Refund Policy is designed to give you peace of mind when shopping for men’s fashion, ensuring you can return or exchange items that don’t meet your expectations. Please take a moment to review our policy before completing your purchase.

By placing an order on boyvibestore.shop, you confirm that you have read and accepted the following terms.

1. Return Policy Overview

• Return Period: 60 days from the delivery date

• Refund Processing Time: Up to 8 business days after approval

• Restocking Fees: None

• Return Shipping Fees: Free

• Refund Amount: 100% of the item’s purchase price

All returns that meet our conditions qualify for a full refund.

2. 60-Day Return Window

You have 60 days from the delivery date to request a return. The delivery date is determined by the carrier’s tracking information. Requests made after this period may not be accepted.

3. Condition Requirements for Returns

To qualify for a return, the item must meet the following conditions:

• Unused and unworn: No visible signs of wear, stains, odors, or damage

• Original condition: Must include packaging and tags

• No altered items: Hats with signs of use or damage cannot be returned.

4. Items Not Eligible for Return

The following items cannot be returned:

• Requests made after the 60-day return window

• Products missing tags, original components, or accessories

If your return request is not approved, you will be notified with a clear explanation.

5. How to Initiate a Return

To initiate a return:

1. Contact our customer support team within 60 days of delivery.

2. Wait for return authorization and detailed instructions.

3. Return the item as per the provided guidelines.

Items sent back without prior approval may face delays or rejection.

6. Return Shipping Costs

We will cover the return shipping costs for eligible returns. There are no hidden charges or restocking fees.

7. Refund Processing Timeline

After we receive and inspect your return:

• Inspection Period: 1–3 business days

• Refund Issued: Within 8 business days after approval

Refunds will appear based on your payment provider’s processing times.

8. Refund Method

Refunds are issued to the original payment method used at checkout, including credit cards, debit cards, or digital payment options.

9. Partial Returns

If you return only part of your order:

• Refunds will apply only to the returned item(s).

• Original shipping fees are non-refundable.

• There are no penalties for partial returns.

10. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

11. Damaged or Defective Items

If your item is damaged or defective, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or full refund at no extra cost.

12. Incorrect Items Received

If you received an incorrect item, please contact our support team immediately. We will correct the issue and ensure you receive the correct product.

13. Refund Delays

If your refund has not appeared within the expected timeframe, please check with your bank or payment provider. You can also contact our support team for further assistance.

14. Return Abuse Policy

To maintain fairness for all customers, we reserve the right to limit or deny returns in cases of excessive, abusive, or fraudulent return activity.

15. Customer Support

Our customer support team is here to assist you with returns and refunds.

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

16. Policy Updates

We may update this Return & Refund Policy at any time. Any changes will be posted here with the updated effective date.

17. Contact Information

For any questions regarding returns or refunds, please contact us:

• Company Name: Boyvibestore

• Email: support@boyvibestore.shop

• Address: 10 Barham Close, Wembley, HA0 2HQ, United Kingdom