Frequently Asked Questions (FAQ)

Welcome to the Boyvibestore Help Centre. Below are the most common questions our customers ask.

How do I place an order?

Simply browse our store, select your desired product, size, and colour, then click “Add to Cart.” Once you are ready, proceed to checkout, enter your shipping details, and complete your payment.

What kind of products do you sell?

We specialise in high-quality Print-on-Demand (POD) apparel and accessories, including T-shirts, hoodies, and unique lifestyle items designed to match your vibe.

Do I need an account to shop?

No, you can check out as a guest. However, creating an account allows you to track orders easily and speed up future purchases.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) and PayPal.

Is my payment secure?

Absolutely. We use SSL encryption to protect your data. Your payment information is processed directly by secure gateways (like PayPal), and we never store your card details on our servers.

What currency will I be charged in?

All transactions are processed in British Pounds (£/GBP).

Where do you ship to?

Currently, Boyvibestore ships only within the United Kingdom.

How much does shipping cost?

We offer a transparent flat-rate shipping fee of £6.99 for all orders.

How long will it take to receive my order?

As our products are made-to-order:
Handling Time: 1 – 3 Business Days.
Transit Time: 5 – 10 Business Days.
Total Estimated Delivery: 6 – 13 Business Days (Monday to Friday).

Can I cancel or change my order?

Yes, but you must contact us at support@boyvibestore.shop within 12 hours of placing your order. After this window, the item enters production and cannot be modified or cancelled.

What is your return policy?

We offer a 30-day return policy for items that are unused, unworn, and in their original packaging.

What should I do if my item is damaged?

If you receive a defective or damaged product, please email us clear photos of the issue. we will send a free replacement or issue a full refund immediately.

Why does the colour of my item look slightly different from the website?

Due to different monitor settings and the digital mockup process, actual colours may vary slightly. We strive to represent our products as accurately as possible.

7. Customer Support

If you cannot find the answer you are looking for, please feel free to contact our support team:

Email: support@boyvibestore.shop

Address: 10 Barham Close, Wembley, HA0 2HQ, United Kingdom

Support Hours:

Monday to Saturday: 8:00 AM – 7:00 PM (GMT/BST).

Sunday: Closed.